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Safe Bars

Training bar staff to stand up against sexual violence

De-escalation skills for hospitality professionals

The pandemic brought with it a surge in the number of people giving hospitality workers a hard time. As places reopen, problematic customers and challenging behaviors remain. In this experiential training tailored to the hospitality industry, participants learn de-escalation skills for dealing with people who are angry, escalated, unpredictable, or otherwise creating problems for you at work.  You’ll learn about:

  • When to choose to de-escalate
  • 5 steps to effectively de-escalate
  • The assertive alternative
  • Working with the fight-flight-freeze response
  • Organizational strategies
  • And more!

All of our classes are tailored to the life situations and needs of the participants, survivor-centered, trauma-informed, evidence based, and experiential and participatory. Currently all our trainings are online using Zoom, and we’re beginning to offer in-person as well.

To find out more, contact info@safebars.org.

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CHECK OUR OUR SISTER PROGRAM -- DEFEND YOURSELF -- OFFERING SKILLS FOR STOPPING HARASSMENT, ABUSE, AND ASSAULT

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  • Contact