The pandemic brought with it a surge in the number of people giving hospitality workers a hard time. As places reopen, problematic customers and challenging behaviors remain. In this experiential training tailored to the hospitality industry, participants learn de-escalation skills for dealing with people who are angry, escalated, unpredictable, or otherwise creating problems for you at work. You’ll learn about:
- When to choose to de-escalate
- 5 steps to effectively de-escalate
- The assertive alternative
- Working with the fight-flight-freeze response
- Organizational strategies
- And more!
All of our classes are tailored to the life situations and needs of the participants, survivor-centered, trauma-informed, evidence based, and experiential and participatory. Currently all our trainings are online using Zoom, and we’re beginning to offer in-person as well.
To find out more, contact firstname.lastname@example.org.